FAQ

• Ticketweb handles internet sales for the majority of our shows (ticketweb.com / info@ticketweb.com).

• Tickets are available directly at the Sony Hall box office, located at 235 W 46th St (b/n 7th & 8th Ave). We are near 42nd St A/C/E, 50th St C/E, 47th-50th St B/D/F/M, and 49th St N/R/W. Hours are 11am til 5pm every day + through shows on show nights. Box office can be reached by phone at 212-997-5123.

• A small number of shows may be listed on Ticketmaster (ticketmaster.com)

We are open 11am-5pm 7 days a week, and through the end of show on show nights. We are closed during private events. Please consult our show calendar for schedule or call box office for more information.

Yes! Our kitchen is open during most shows. We have a seated and standing menu, which you can see here.

No. Unfortunately, we are only able to seat complete parties. Some exceptions may be made on a case by case basis – you can ask our staff when you arrive if it’s possible for that night.

We always try, and are usually able to release limited tickets at the doors around showtime for sold out shows. When we open tickets, we do so first come, first serve to those in line outside. For this reason, we advise the earlier you get here, the better your chance of getting one. We do not know specifics in advance, such as how many will be available or when you should arrive. Please note any standby tickets we release are standing room only, one per customer, and day of show price.

We are wheelchair accessible, however table seating is still done first come, first serve. Please contact us closer to the date of the show you are attending and we will see if we can hold seating for you.

You can find this information on individual show pages, but most of our concerts are open to all ages. We do occasionally host events that are 18+ or 21+.

All ticket sales are final. Please contact the box office with any further questions.

All seating is cabaret style – first come, first served. We do not seat incomplete parties.
 
We have two main room setups: seated (where there are tables on the main floor), and standing (where the floor is open). Both setups include tables on our elevated wings. 
 
While each show is different, we offer “VIP Seating” for most. For seated shows these tickets are for the best tables in the house, both floor and wing. For standing shows, they are for the seating in the wings (and also the only way to have a seat, as other tickets are typically sold as “Standing Room Only”). Please note that exact seating is first come, first served – the ticket is not for a specific table or seat.
 
Seated shows vary. Some have “General Admission Seating” tickets which include guaranteed seating, and separate “Standing Room Only” tickets. Others have “General Admission” tickets, where seating is first come, first served. Standing room is available at the bar in the back of the room for all General Admission ticket holders.
 
We do occasionally offer shows with fully reserved seating, where each seat is selectable on a map. These shows are sold via Ticketmaster, while the majority of our shows are sold through TicketWeb.

If you have a question about a particular show, please call our box office at 212-997-5123.

Yes, we have a $10 per person F&B minimum at tables.

You can take pictures, although our policy is that flash photography and professional equipment are not allowed. If you would like to obtain a photo pass, email info@sonyhall.com. Please note that individual artists may have their own policies.

We do not have a strict dress code for our events – clothing such as shorts, jeans, sneakers, and hats are permitted. Private events and club nights may have their own dress code.

We offer validated discounted parking at Meyers Garage a couple blocks away (146 W 44th St) – please inform the garage upon arrival and bring your Meyers Garage ticket to the box office to receive a sticker for validation.

Yes! We are located underneath The Paramount Hotel – Sony Hall guests can get an exclusive discounted rate HERE.

You can email booking@sonyhall.com for booking inquiries. Include details, links, questions, etc. Please note there is no specific turnaround time for responses, but we will certainly get back to you if we are interested in hosting your event.

You can contact Jason Kaciupski by phone at 646-819-0720, or by email at jason@sonyhall.com

Yes! If you are a group of 10 or more, please contact Diana Yannette via email at diana@sonyhall.com or call -646-819-0732

Please call the our box office at 212-997-5123 if you have any further questions.

Category: FAQ

Per New York City’s guidance, Sony Hall is requiring all guests, staff & musicians ages 12+ to be fully vaccinated against Covid-19 to enter. Children ages 5 to 11 must have received at least one dose.

Proof of vaccination may include your physical CDC card, photo of your CDC card, NYC Covid Safe App, or the NYS Excelsior Pass.

In addition to the vaccination policy, New York City continues to encourage masks for all indoor gatherings, except while you are actively eating and drinking.